Privacy Policy
Last updated: September 21, 2026
This Privacy Policy explains how Brave Village Therapy (“the Practice,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information and personal health information (“PHI”) in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and other applicable laws.
By using this website or receiving services from the Practice, you consent to the practices described in this Policy.
Purpose of This Policy
This Policy outlines:
what information we collect
how we use and protect it
when we may disclose it
your rights under Ontario law
Information We Collect
We may collect two types of information:
a) Personal Health Information (PHI)
Information related to your mental health care, including:
name, date of birth, contact information
health history and presenting concerns
session notes and treatment plans
emergency contact information
payment and insurance details
b) General Personal Information
Collected through website use, including:
IP address
browser type
pages visited
contact form submissions
email communications
We do not collect PHI through the website unless you voluntarily submit it (e.g., through a contact form).
How We Use Your Information
We use your information to:
provide psychotherapy or counselling services
communicate with you about appointments
maintain accurate clinical records
process payments
comply with legal and regulatory requirements
improve website functionality and user experience
Website analytics data is used only for site performance and security.
Consent
By engaging in therapy services, you provide implied consent for collection, use, and disclosure of PHI for treatment purposes.
We will obtain express consent when required, such as for:
releasing information to third parties
communicating with other health providers
electronic communication involving sensitive details
You may withdraw consent at any time, except where restricted by law.
Limits to Confidentiality
Your information is confidential except in situations required by law, including:
risk of serious harm to self or others
child protection concerns
court orders or subpoenas
regulatory college investigations
mandatory reporting obligations
We will discuss these limits with you during intake.
Storage and Protection of Information
We take reasonable steps to protect your information through:
encrypted electronic records
secure practice management systems
password‑protected devices
locked physical storage (if applicable)
restricted staff access
Electronic communication (email, video platforms) carries inherent privacy risks. We use secure platforms whenever possible.
Retention and Destruction
Clinical records are retained according to Ontario regulatory college standards, typically:
10 years after the last client interaction, or
10 years after a minor client turns 18
After the retention period, records are securely destroyed.
Third‑Party Service Providers
We may use third‑party providers for:
appointment booking
payment processing
electronic health records
website analytics
These providers may store data outside Canada. We ensure they meet privacy and security standards appropriate for health information.
Cookies and Analytics
If the website uses cookies or analytics tools (e.g., Google Analytics), these may collect non‑identifying information such as:
IP address
device type
browsing behaviour
You can disable cookies through your browser settings.
Access to Your Information
Under PHIPA, you have the right to:
access your clinical record
request corrections
withdraw consent
ask how your information has been used or disclosed
Requests must be made in writing. We will respond within a reasonable timeframe.
Email and Electronic Communication
Email is not a fully secure method of communication.
By contacting us electronically, you acknowledge these risks.
We recommend limiting sensitive details in email.
Children and Youth
Privacy rights for minors depend on:
age
capacity
legal guardianship
We follow Ontario laws and professional guidelines regarding consent and confidentiality for children and youth.
Changes to This Policy
We may update this Privacy Policy at any time, which will be noted in these terms of service.
Changes take effect immediately upon posting.
Continued use of the website indicates acceptance of updated terms.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Brave Village Therapy
705-931-3075
1135 Lansdowne St. West,
Unit 224
Peterborough, ON
K9J 7M2